FAQs

Answers to Your Most Common Restoration Queries

Frequently Asked Questions

Here, we address some of the most common queries about our restoration services. Whether you're looking for information on our processes, what to expect during a restoration, or details about our service offerings, you'll find helpful answers here. If you have additional questions or need more personalized assistance, feel free to contact us directly. We're here to provide the clarity and support you need.

  • What types of damage do you handle?

    We handle a wide range of damage types, including water, fire, and mold damage. Additionally, we offer asbestos and lead testing and remediation services.

  • How quickly can you respond to an emergency?

    We prioritize emergency situations and aim to respond as quickly as possible. Typically, we can dispatch a team within a few hours of your call to assess and begin addressing the damage.

  • What should I do immediately after a fire or flood?

    First, ensure your safety and evacuate the area if necessary. Once safe, contact us as soon as possible to start the restoration process. Avoid entering the affected area until it has been assessed by our professionals.

  • Will my homeowner's insurance cover the restoration costs?

    Many restoration services are covered by homeowner’s insurance, but coverage can vary. We work with your insurance company to help you understand your policy and ensure that you receive the benefits you're entitled to.

  • How do you test for mold?

    Our specialists use advanced equipment and techniques to conduct thorough mold testing. This may include air quality tests, surface sampling, and moisture level assessments to identify and address mold problems effectively.

  • How long does the restoration process take?

    The duration of the restoration process depends on the extent of the damage. We will provide you with a detailed timeline after assessing the damage and outlining the necessary steps to complete the restoration.

  • Are your restoration specialists certified?

    Yes, all our restoration specialists are certified and trained to handle a variety of restoration tasks. They adhere to industry standards and best practices to ensure high-quality service.

  • Can you help with asbestos and lead removal?

    Yes, we offer professional asbestos and lead testing and removal services. Our team follows strict safety protocols to safely remove these hazardous materials and ensure your home is safe.

  • What makes Proactive Restoration different from other companies?

    We pride ourselves on our commitment to exceptional customer service, expert craftsmanship, and thorough attention to detail. Our team is dedicated to providing personalized care and effective solutions to restore your home to its best condition.

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